Legal

Refund Policy

Last updated: February 12, 2026

1. Overview

At PowerMySchool, we want you to be completely satisfied with our school management platform. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting one.

This policy applies to all subscription payments made directly to PowerMySchool. Fee payments collected by schools through our platform (parent-to-school payments) are governed by each individual school’s own refund policies and are outside the scope of this document.

2. Free Trial

  • All new schools receive a 14-day free trial with access to every feature.
  • No credit card or payment information is required to start the trial.
  • You are not charged during the trial period, so no refund is necessary if you choose not to continue.
  • We strongly recommend evaluating all features during the trial before subscribing.

3. Subscription Refund Eligibility

3.1 Monthly Subscriptions

  • Within 7 days of payment: You may request a full refund if you are unsatisfied with the Service, provided you have not extensively used the platform during this period.
  • After 7 days: Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and it will remain active until the end of the current billing cycle.

3.2 Annual Subscriptions

  • Within 14 days of payment: You may request a full refund if you are unsatisfied with the Service.
  • Within 30 days of payment: You may request a prorated refund, calculated based on the number of unused full months remaining in your subscription.
  • After 30 days: Annual subscription payments are non-refundable. You may cancel your subscription, and it will remain active until the end of the annual billing period.

3.3 Upgrade/Downgrade

If you switch from a monthly to an annual plan (or vice versa), we will apply a prorated credit for the unused portion of your current plan toward the new plan. No cash refund is issued for plan changes.

4. Circumstances Eligible for Refund

Refunds may be granted in the following situations:

  • Service Unavailability: If the Service is unavailable for more than 72 consecutive hours due to issues on our end (excluding scheduled maintenance), you may request a prorated refund for the downtime period.
  • Duplicate Payment: If you are charged twice for the same subscription period due to a billing error, the duplicate payment will be refunded in full immediately.
  • Unauthorized Charges: If your payment method is charged without your authorization, contact us immediately. We will investigate and issue a full refund if the charge is confirmed unauthorized.
  • Feature Misrepresentation: If a core feature advertised at the time of your purchase is not available or does not function as described, and we are unable to resolve the issue within 14 days of your report, you may request a full refund.

5. Circumstances NOT Eligible for Refund

Refunds will not be granted in the following situations:

  • You simply changed your mind after the eligible refund period has passed.
  • Your account was suspended or terminated due to a violation of our Terms & Conditions.
  • Service issues caused by factors outside our control, including your internet connectivity, device compatibility, or third-party service outages.
  • Failure to cancel your subscription before the automatic renewal date. We send reminder emails 7 days before renewal.
  • Dissatisfaction with features that were not part of the Service at the time of purchase (e.g., requesting a refund because a future feature has not yet been released).
  • Schools requesting refunds for payments already collected from parents through our platform — those are governed by the school’s own policies.

6. How to Request a Refund

To request a refund, follow these steps:

  1. Contact Support: Email billing@powermyschool.com or use the contact form with the subject line “Refund Request”.
  2. Provide Details: Include your school name, registered email address, the date and amount of the payment, and the reason for your refund request.
  3. Review Period: Our billing team will review your request within 5 business days and respond with a decision.
  4. Processing: If approved, the refund will be processed to the original payment method within 7-10 business days, depending on your bank or payment provider.

7. Refund Processing

  • Payment Method: Refunds are issued to the original payment method used for the transaction (credit card, debit card, UPI, or net banking).
  • Processing Time: Once approved, refunds typically take 7-10 business days to appear in your account. Processing times may vary depending on your bank or payment provider.
  • Currency: Refunds are issued in the same currency as the original payment (INR).
  • Payment Gateway Fees: Non-refundable payment processing fees charged by Stripe or Razorpay (typically 2-3% of the transaction) may be deducted from the refund amount.

8. Cancellation Policy

  • You may cancel your subscription at any time from your account settings or by contacting support.
  • Cancellation takes effect at the end of the current billing period. You will retain full access to the Service until that date.
  • After cancellation, your data is retained for 90 days. During this period, you can reactivate your subscription or export your data.
  • After 90 days, all data is permanently deleted from our active systems.
  • We send a reminder email 7 days before each renewal date. If you wish to avoid being charged for the next period, cancel before the renewal date.

9. School Fee Payments (Parent-to-School)

PowerMySchool provides a fee collection platform that allows schools to accept payments from parents and students. These transactions are between the school and the parent/student. Regarding these payments:

  • Refund policies for school fee payments are determined entirely by the individual school.
  • Parents seeking refunds for school fees should contact their school administration directly.
  • PowerMySchool is not responsible for processing or mediating refunds for school fee payments.
  • Schools may configure their own refund workflows within the platform if they choose to offer refunds.

10. Disputes

If you are not satisfied with the outcome of your refund request, you may escalate the issue by emailing legal@powermyschool.com with full details. We will have a senior team member review your case and respond within 10 business days.

If the dispute remains unresolved, it will be handled in accordance with the dispute resolution provisions in our Terms & Conditions.

11. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated via email or notice on the Service at least 30 days before taking effect. The version in effect at the time of your purchase will apply to that transaction.

12. Contact Us

For refund requests or billing questions, contact us: